Privacy Policy

  • Privacy Policy

Privacy Policy

The Denka Group considers the protection of personal information provided through this website and other means as its important responsibility. Therefore, the Company strives to appropriately manage personal information and protect your privacy based on the following policy. This policy is subject to change due to changes in relevant laws and regulations and new products. We will notify you of any updates to this Privacy Policy via our website notification or other appropriate means so that you are kept informed of the latest version.

Our Privacy Policy is also available in the following languages:

• Chinese-Simplified version

In this Privacy Policy, the terms “Company”, “we”, “us” and “our” refer to the Denka Group, including the various Denka entities listed in Section 11 below.

1. Purposes of using personal information

The types of personal information we may collect about you depends on your relationship with us and may include your name, contact information (e.g. e-mail address), employment information (e.g. company name, company location, job title) and other information. If you provide us with personal information of other persons, you represent and warrant that you have informed them of the purposes for which we are collecting their personal information and have obtained their consent.

The purposes for which we may collect, use, disclose and process your personal information depend on your relationship with us. Personal information may be collected, used, disclosed and processed by us within the period necessary:

  • For purposes for which you have provided your consent,
  • To facilitate your access to and use of the Company’s website and applications.
  • For managing and engaging third parties or data processors that provide services to the Company, including IT services and other professional services.
  • For security purposes, such as protecting our website from unauthorised access or usage and to monitor for security threats.

  • Personal information of clients

    If you are our client, the Company may collect, use, disclose and process your personal information for the following purposes:

  • To reply to inquiries or provide you with consultations.
  • To provide information on the Company's products or services, through your approved communication channels e.g. if you have signed up to receive the Company’s newsletters or other communications on our products, promotions and events
  • To facilitate our provision of services which you requested, e.g. to contact you and process your registration if you have signed up for our Company events.

  • Personal information of shareholders

    If you are our shareholder, the Company may collect, use, disclose and process your personal information for the following purposes:

  • To facilitate shareholders communications, and assist with your queries, requests and applications.
  • To exercise rights in accordance with applicable laws.
  • To comply with applicable laws and standards in relation to the management of shareholders information.

  • Personal information of minors

    We pay particular attention to the protection of personal information of minors. We have no intention to collect any personal information of minors. Where we are aware that we are collecting or processing personal information of minors, we will seek to delete such personal information as soon as possible, or if necessary, obtain consent from their parents or guardians.

    Personal information of recruitment applicants

    If you are a recruitment applicant, the Company may collect, use, disclose and process your personal information for the following purposes:

  • To make and inform a decision on recruitment.
  • To inform on the recruitment process including interview dates and other information.

  • We may also collect, use, disclose and process personal information for purposes permitted by applicable laws, including circumstances where consent may be deemed, where the purposes are in our legitimate interests, or where the law does not require consent to be obtained. The provision of your personal information is not mandatory; however, if you do not provide us with your personal information, we would not be able to fulfill the above purposes, and your rights/benefits may be affected.

    2. Security measures

    The Company will take reasonable steps to reduce the risks of personal information from security threats. These steps may include:

  • implementing reasonable and appropriate security measures to prevent the unauthorized access, loss, misuse, destruction, falsification, leakage and unauthorized release of personal information.
  • efforts to reduce risks from internal factors including access control systems to secure personal information and ensure that access is only given on a need-to-know basis; providing information security training to employees handling personal information, and implementing internal rules on information security.

  • The Company may outsource all or part of its business processes. Where such outsourcing requires providing the outsourced contractor or service provider with access to personal information, the Company will impose obligations on such contractors or providers to protect and process personal information in accordance with this Policy.

    3. Retention of personal data

    We keep your personal data only for so long as we need the personal data to fulfil the purposes we collected it for.

    Once the purposes have been completed and exhausted, we generally do not retain any personal data unless necessary for legitimate business and/or legal purposes, and even so we will not keep any personal data beyond any specific periods permitted by applicable law. How long we keep your personal data depends on the nature of the data and the laws applicable to such data. The below are some examples of when and how long we may retain certain personal data:

    Type Of Data Appliaction Law Period

    Records on contracts or withdrawal of offers; Records on payment settlement and supply of goods

    Korean Consumer Protection Law

    5 years

    Records on processing of customer disputes and complaints

    Korean Consumer Protection Law

    3 years

    Records on access

    Korean Communications Secrecy Protection Law

    3 months

    When we no longer retain your personal data, we will securely dispose of your personal data, including records containing such data.

    4. Disclosing personal information to third parties

    The Company will not disclose or divulge any personal information to third parties except in the following circumstances:

  • Where the disclosure is to the Company’s affiliated and group companies for the above-mentioned purposes.
  • Where the disclosure is to the Company’s subcontractors and service providers for the above-mentioned purposes.
  • Where the disclosure is to a third party that is acquiring or taking over (all or part of) the Company's operations.
  • Where you have given your consent to the disclosure. Where the disclosure is permitted or pursuant to applicable laws.

  • 5. Your rights

    Depending on the jurisdiction you are in or where we operate, you may enjoy certain rights at law in relation to our collection, use, disclosure and processing of your personal data. Such rights include:

  • Access: you may ask us if we hold your personal data and, if we are, you can request access to and review your personal data. This enables you to receive a copy of and information on the personal data we hold about you.
  • Correction: you may request that any untrue, incomplete or inaccurate personal data we hold about you is corrected.
  • Erasure: you may ask us to delete or remove personal data that we hold about you in certain circumstances.
  • Restriction: you may withdraw consent for our use of your personal data, or ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy.
  • Portability:  you may request the transfer of certain of your personal data to another party under certain conditions.
  • Objection:  where we are processing your personal data based on a legitimate interest (or those of a third party) you may object to processing on this ground.
  • Automated Decisions: we may make decisions only based on information systems, including algorithms, and non-human automatic decision-making mechanisms. If these decisions significantly affect your legal rights and interests, you may also have the right to ask us to explain or reject our decisions made through such automated process.

  • If you wish to exercise your rights, you may contact us (at the contact details below). We may require that you submit certain forms or provide certain information to process your request. Where permitted by law, we may also charge you a fee to process your request.

    We may be permitted under applicable laws to refuse a request, for example, we may refuse (a) a request for erasure where the personal data is required for in connection with any claims; or (b) an objection request and continue processing your personal data based on compelling legitimate grounds for the processing.

    6. Disclosure, correction and deletion

    You are responsible for ensuring that all personal information you provide to us is true, accurate and complete. You are also responsible for informing us of any changes to your personal information.The Company will take reasonable steps to ensure that personal information under its control is kept accurate. We will handle requests from you for disclosure and correction of personal information in a prompt and reasonable manner. All requests are to be submitted to the contact information below, with sufficient details for us to review and verify the request and to understand the nature of the request. We may reject requests if permitted or required by applicable laws.

    For any enquiries on personal information, please do not hesitate to contact us at:

    Denka Chemicals Holdings Asia Pacific Pte Ltd, Corporate Office

    8 Jurong Town Hall Road, #07-01, The JTC Summit, Singapore 609434

    Email to: [email protected]
    Attention: Data Protection Officer

    7. Withdrawing Consent

    You have the right to withdraw your consent at any time. For example, if you have given consent for us to use your personal information for marketing purposes, you can withdraw consent to receiving marketing or other relevant information news related to our business. If you request to withdraw consent, we will stop the corresponding use and processing of your personal information once your request is processed. You may submit a request to withdraw consent to our contact information above or through other means we have provided, for example our email marketing communications may contain a link for you to unsubscribe. If you withdraw your consent, we may not be able to provide you with the services you require from us.

    8. Links to other websites

    This website contains some links that enable you to visit other websites. Except as provided above, the Company does not share your personal information with the operators of these linked websites. The Company is not responsible for these linked websites, and takes no responsibility for the protection of any information which you may provide whilst visiting such linked websites. You are encouraged to check the privacy policy (if any) of these linked websites for how the operators of these linked websites may collect, use, disclose and process your personal information.

    9. Cookies

    This website uses cookies. A cookie is a small text file containing a string of characters that may store information relating to your use of our website and/or your device. When you visit a website, a cookie is exchanged between the web server and your Internet browser, and stored on your computer's hard drive. The Company does not use cookies to collect personal information which can identify you without your prior consent. You can manage your cookies preferences to accept or reject the use of various categories of cookies, through your browser or device settings. However, if you disable cookies and similar technologies, some of our website features may not work as intended.

    10. Access logs

    This website uses access log files for the purposes of analyzing the usage conditions of the website, administering website activities, identifying the trend of user activities, and gathering a wide range of demographic data for collective use. In this way, the Company gathers statistical data on the usage of its website, including, the webpages viewed by visitors, the time spent by visitors on webpages, visitors’ web browsers and operating systems, the browsing history and sites visited before visiting this website and how a visitor may navigate between webpages of this website. These access logs collect aggregated data and do not collect personal information that may identify you.

    11. Cross-Border Data Transfer

    As part of our global business operations and in connection with the above purposes, we may transfer your personal information outside of Singapore. We will take appropriate measures to ensure that any transfer of your personal information is in compliance with applicable laws and regulations, including to ensure that the personal information transferred remains protected in accordance with this Policy and applicable laws, regardless of the jurisdictions they are transferred to. These measures may include as appropriate, imposing contractual obligations on the recipient of personal information outside Singapore to protect personal information.

    Your personal information may be shared with and within other entities of the Denka Group, which include the following:

    Entity Country

    Denka Chemicals Holdings Asia Pacific Pte Ltd


    Denka Chemicals Shanghai Co Ltd


    Denka Company Limited


    Denka Korea Co Ltd

    South Korea

    Your personal information may also be shared with the following Company’s contractors and service providers (and their respective affiliated and group companies):

    Entity Country Singapore Pte. Ltd.


    OutSystems Singapore Pte. Ltd.


    Microsoft Corporation

    United States of America

    Amazon Web Services Singapore Private Limited



    Last Updated: The 1st edition of the Privacy Policy was established in August 2023.